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Roberta92
Contributor
Message 1 of 2
‎01-06-2019 07:57 AM

Installazione Live Safe non riuscita


Salve,

Ho acquistato un vostro antivirus insieme ad un pc. Ieri ho eseguito la procedura per la registrazione e installazione del prodotto ma non è andata a buon fine. Risulta che il prodotto non è stato attivato da parte del negozio ("Il negozio dal quale hai acquistato il prodotto McAfee ha dimenticato di attivarlo. Chiedi al negozio di attivarlo e riprova"). In realtà l'antivirus è stato regolarmente attivato (risulta anche nello scontrino che vi invio come allegato). Il commesso del negozio mi ha consigliato di contattarvi perchè non è la prima volta che succede. Cosa devo fare per poter usufruire del vostro prodotto?

Grazie

Live safe_1.jpg

 

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1 Reply
ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 2
‎01-07-2019 12:09 AM

Re: Installazione Live Safe non riuscita

Gentile Cliente,

      Generlmente il suo problema si verifica quando in negozio non passano il prodotto al codice a barre.

In ogni caso per risolvere il suo problema sara' necessario che ci contattivia chat a service.mcafee.com o al telefono allo 0245281510.

Servizio Clienti McAfee

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