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Franco2
Contributor
Message 1 of 2
‎07-31-2021 08:10 AM

Acquisto abbonamento 3 dispositivi

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Buongiorno,

da alcuni giorni ho un nuovo PC con installato l'abbonamento di prova McAfeeLiveSafe che scade il 20 agosto prossimo. Ho seguito l'offerta e ho acquistato l'abbonamento LiveSafe per 3 dispositivi. Nel vecchio PC avevo installato da molti anni McAfee Antivirus Plus ancora valido 40 giorni prima della scadenza; in questo PC ho disinstallato l'Antivirus Plus e ho installato il LiveSafe acquistato. Qui nasce il problema: i 3 dispositivi sono il mio iphone, il vecchio ed il nuovo PC. L'iphone mi conferma la licenza acquistata per un anno i due PC invece mi danno la scadenza di prova il 20 agosto prossimo e non l'anno prossimo come dovrebbe essere, inoltre nel mio account appare che solo un dispositivo è protetto. Cosa devo fare? Grazie per cortese collaborazione.

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Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 2
‎07-31-2021 08:42 AM

Re: Acquisto abbonamento 3 dispositivi

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Ciao @Franco2 

Ci scusiamo per l'inconveniente causato in base a ciò che descrivi sembra che l'abbonamento sia sincronizzato in modo errato, segui gentilmente l'articolo seguente per risolvere questo problema. In caso di domande nel seguire l'articolo, contatta gentilmente il nostro supporto chat utilizzando questo link.

Viene visualizzato un avviso che indica che il tuo abbonamento è scaduto

Saluti,
Rajiv S

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Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 2
‎07-31-2021 08:42 AM

Re: Acquisto abbonamento 3 dispositivi

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Ciao @Franco2 

Ci scusiamo per l'inconveniente causato in base a ciò che descrivi sembra che l'abbonamento sia sincronizzato in modo errato, segui gentilmente l'articolo seguente per risolvere questo problema. In caso di domande nel seguire l'articolo, contatta gentilmente il nostro supporto chat utilizzando questo link.

Viene visualizzato un avviso che indica che il tuo abbonamento è scaduto

Saluti,
Rajiv S

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