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Former Member
Message 1 of 4

Why won't Online Backup install?

After an update today to McAfee Total Protection, it said that the Backup program had been uninstalled.  I had never used it so I clicked for more information and learned about the Online Backup.  I tried to install it twice and each time it said the feature was not installed.  I also ran the Virtual Technician and it said that nothing was wrong.  I am using Windows XP and I have a Dell Vostro 1000 laptop.  Why can't I install the Online Backup?

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3 Replies
Former Member
Message 2 of 4

Re: Why won't Online Backup install?

Hi ,

Sorry for the inconvenience in downloading your online back up programs,  Please provide me with the following information;
How is the computer connected to Internet ? (wireless/dsl)
Are you installing the Mcafee programs through a cd setup or from the internet ?
What is the exact error message you receive at the end of installation failure ?

Dinesh K

Message 3 of 4

Re: Why won't Online Backup install?

I have a similar problem. The install program finished with a message that Online Backup could not be installed. Is this a significant problem as I don't plan to use Online Back up. Thanks.

Former Member
Message 4 of 4

Re: Why won't Online Backup install?

I am also having a problem installing online back up on my E machine running Windows 7 Home Premium. It allowed the installation on my other E machne running Windows 7 Ultra. Both computers are the same otherwise. Please advise if there is a solution.

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