Did you unlock them first? They wont go if they are still encrypted.
Best contact Technical Support as mentioned earlier, but not that Anti-Theft number, that isn't the place for File Lock help.
Use the Technical Support link under Useful Links at the top of this page.
1 open, others couldnt.
Thenh contact Technical Support. They will help and it's free of charge,
They took the Total protection off and put it back but the vaults are still there. What pne # can I call?
You need to call them back and reopen the case, asking for escalation. Quote them the ticket number.
It was done on the computer. Don't have a phone number.
Can you use the user interface to delete the vault? If not do you see an error you coudl share with us?
Just got finished for today with tech. He had no luck. Someone has to call tomorrow
I would like to help with the problem. Can you tell me what happens when you try to delete the vault?
The 1 on the C Drive, nothing. The 1 in the recycle bin says that it cannot delete dc10
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: