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exbrit
MVP
MVP
Message 11 of 20

Re: Removal of McAfee File Lock Vaults

Did you unlock them first?  They wont go if they are still encrypted.

Best contact Technical Support as mentioned earlier, but not that Anti-Theft number, that isn't the place for File Lock help.

Use the Technical Support link under Useful Links at the top of this page.

majica
Former Member
Message 12 of 20

Re: Removal of McAfee File Lock Vaults

1 open, others couldnt.

exbrit
MVP
MVP
Message 13 of 20

Re: Removal of McAfee File Lock Vaults

Thenh contact Technical Support.   They will help and it's free of charge,

majica
Former Member
Message 14 of 20

Re: Removal of McAfee File Lock Vaults

They took the Total protection off and put it back but the vaults are still there.  What pne # can I call?

exbrit
MVP
MVP
Message 15 of 20

Re: Removal of McAfee File Lock Vaults

You need to call them back and reopen the case, asking for escalation.  Quote them the ticket number.

majica
Former Member
Message 16 of 20

Re: Removal of McAfee File Lock Vaults

It was done on the computer.  Don't have a phone number.

marksalmoni
Contributor
Message 17 of 20

Re: Removal of McAfee File Lock Vaults

Hello majica,

Can you use the user interface to delete the vault?  If not do you see an error you coudl share with us?

MFL Delete Vault.png

majica
Former Member
Message 18 of 20

Re: Removal of McAfee File Lock Vaults

Just got finished for today with tech.  He had no luck.  Someone has to call tomorrow

marksalmoni
Contributor
Message 19 of 20

Re: Removal of McAfee File Lock Vaults

I would like to help with the problem.  Can you tell me what happens when you try to delete the vault?

Thanks,

Mark

majica
Former Member
Message 20 of 20

Re: Removal of McAfee File Lock Vaults

The 1 on the C Drive, nothing.  The 1 in the recycle bin says that it cannot delete dc10

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