Online Backup Installation Problem On Windows 7 Starter Edition

[HelgeK]

Dear All,
in my private network i have 1 Windows XP laptop and 1 Windows 7 Starter Edition Netbook (Samsung N150). On the Windows  XP laptop i was able to install and run the Online Backup without problems. On the Windows 7 Netbook first the Windows "User Account Control" asked me whether i want to allow McAfee (..) to change my computer settings. I clicked "OK" to confirm, but neither the installation did started nor an error message appeared. I was running Windows 7 as "Administrator". Next i switched the "User Account Control" settings to the lowest possible security level and rebooted the system, but i still had the same problem.
I use "McAfee Total Protection", same Installation on both devices. All other function run without problems.
Best regards from Hamburg / Germany + thanks for any idea in advance,
Helge

[Dinz]

Hi,

I have sent you a private message requesting more information on this , Please have it replied so that we could proceed further .

Regards,
Dinesh K
McAfee Online Community Moderator

[HelgeK]

Update: The problem has been examinated by a McAfee Technician via remote control. So far there is no solution, on my both Netbooks with Windows 7 Starter Edition the Online Backup still cannot be executed. The problem ist under investigation by the 2nd Level,

Rgds from Hamburg / Germany

Helge

[ddefillipo · Accepted solution]

I had a similar issue with Win7 Professional 64 bit.

The link Online Backup in the Data Protection and Backup drop-down does not work.  A McAfee technician had me click on "C:\Program Files (x86)\McAfee Online Backup\MOBKconf.exe"to start the application.  I was able to set up backup and use on-line backup.  I now have a shortcut on my desktop that directly runs MOBKconf.exe.

This may also work for you.

[HelgeK]

Thank you very much - it works!! 😉

Helge