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SabrinaGanz
Contributor
Message 1 of 5
‎09-02-2023 12:47 AM

not able to remove a Trojan

I have a trojan I can't remove, what can I do? The system doesn't allow me to remove it or it says, that it can not be removed. I tried deleting the file and chosing the option to shred via McAfee but it doesn't work. 

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4 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 5
‎09-02-2023 04:20 AM

Re: not able to remove a Trojan

Hi @SabrinaGanz 

Greetings from McAfee.

Sorry for the inconvenience caused.

Could you please share the screenshot of the issue for better understanding to help you further.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911) US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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SabrinaGanz
Contributor
Message 3 of 5
‎09-02-2023 07:44 AM

Re: not able to remove a Trojan

Please see attached the screenshot 

 
 
 
 
 

 

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SabrinaGanz
Contributor
Message 4 of 5
‎09-02-2023 07:45 AM

Re: not able to remove a Trojan

Please see attached the screenshot

 

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Venkat_YM
Moderator
Moderator
Message 5 of 5
‎09-02-2023 10:42 AM

Re: not able to remove a Trojan

Hi @SabrinaGanz 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

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