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SanFernando
Contributor
Message 1 of 3
‎05-07-2023 08:04 AM

True Key plötzlich vor Windowspasswort

Ich habe meinen Rechner gestartet und ohne True Key installiert zu haben, kann ich kein Windowspasswort mehr eingeben, sondern True Key will eine Gesichtserkennung starten. 
Ich habe True Key nicht installiert, gestartet oder konfiguriert. Ich habe auch keine Kamera an meinem Rechner. 
Wie kann ich True Key umgehen und das Windowspasswort wieder eingeben?

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2 Replies
Abhishek_Das
Moderator
Moderator
Message 2 of 3
‎05-07-2023 09:13 AM

Re: True Key plötzlich vor Windowspasswort

Hallo @SanFernando,

Wir entschuldigen uns für die Unannehmlichkeiten. Dieses Problem tritt auf, wenn die Gesichtserkennung für biometrische Authentifizierungsmethoden in True Key aktiviert ist. Diese Funktion wurde jedoch eingestellt. Einzelheiten finden Sie im McAfee-Artikel TS102925.

Bitte befolgen Sie die folgenden Schritte, um dieses Problem zu beheben:

Starten Sie den Computer im abgesicherten Modus mit Netzwerk neu.
Öffnen Sie die True Key-Erweiterung
Deaktivieren Sie die Gesichtserkennung
Starten Sie das Gerät im normalen Modus neu

Für weitere Unterstützung können Sie sich auch an unseren McAfee-Support wenden

Hinweis: Wir haben Google Translate verwendet, um auf diesen Beitrag zu antworten

Grüße,
Abhi

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SanFernando
Contributor
Message 3 of 3
‎05-07-2023 09:42 AM

Re: True Key plötzlich vor Windowspasswort

Bei Neustart im abgesicherten Modus mit Netzwerk, komme ich bis zum Startbildschirm. Leider kann ich weder ein Windowspasswort zur Anmeldung eingeben noch kann ich irgendeine True-Key-Erweiterung öffnen. Wie soll ich weiter vorgehen?

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