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becker-san
Contributor
Message 1 of 2
‎06-02-2019 08:12 AM

True Key Masterpasswort vergessen

Liebe Community,

leider habe ich das Masterpasswort für meinen True Key Account vergessen. Ich habe den Account vor ein paar Monaten erstellt und dann nicht mehr genutzt. Somit habe ich auch kein sicheres Gerät oder sonstige Sicherheitsmaßnahmen hinzugefügt.

Gibt es denn irgendeine Möglichkeit das Passwort zurückzusetzen ? Oder den kompletten Account zu löschen ? Das wäre ja kein Problem, da ich ja noch nichts gespeichert habe.

Für Vorschläge schon mal vielen Dank im voraus.

becker-san

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1 Reply
margeorg1
McAfee Retired
McAfee Retired
Message 2 of 2
‎06-10-2019 03:21 AM

Re: True Key Masterpasswort vergessen

Hallo Herr Becker,

Wenn das Geraet nicht vertrauenswuerdig ist,leider koennen Sie nicht das Kennwort

zuruecksetzen.Sie koennen das Konto loeschen und dann wieder ein neues Konto erstellen.

 

In diesem Fall bitte kontaktieren Sie uns telefonisch , damit wir den Fall live

besprechen. Dieserweise können wir schneller eine passende Lösung finden.

Unsere Kostenfreien vom Festnetz Telefonnummern sind:
Deutschland: 069 6640 4330 Austria: 017 9087 5810 Schweiz: 02 2310 1033 Luxembourg: 040 6661 5670

 

Mit freundlichen Gruessen

Georgi

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