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Stefan_1976
Contributor
Message 1 of 3
‎04-23-2018 09:09 AM

Mein Handy/Tablet ist gesperrt!

Mein Tablet ist gesperrt. Ich benötige einen PIN, den ich nicht habe. Die Version ist eine FreeWare. Das Gerät hat sich verriegelt , wie ich meine SIM Karte gezogen habe.

Vielen Dank für ihre Rückinfo.

VG

SE

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2 Replies
violeta_k
McAfee Retired
McAfee Retired
Message 2 of 3
‎05-03-2018 03:10 AM

Re: Mein Handy/Tablet ist gesperrt!

Hallo,

Die Sperre ist ein Teil der Funktionalität der Software. "McAfee Mobile Security" ist nicht nur eine Virenschutz-App, sondern schützt auch Ihre Daten, falls das Gerät verloren geht. Das Gerät wird aus Sicherheitsgründen automatisch gesperrt, wenn es für eine bestimmte Zeit keine Verbindung zu unserem Server aufbauen kann. Es wird dann die 6-stellige PIN verlangt, die Sie bei der Registrierung erstellt haben. 

Ich helfe Ihnen gerne. Leider ist der Telefon-Support exklusiver Dienst nur für Premium Kunden von McAfee® Mobile Security. Da Sie die kostenlose Version benutzen, können wir Ihnen nur per Chat (Montag bis Freitag, 09-18.00 Uhr) weiter helfen. Sie können sich in Verbindung per Chat mit uns setzen, wenn Sie direct auf den Link klicken:

http://service.mcafee.com

 

Mit freundlichen Grüßen,

Violeta

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violeta_k
McAfee Retired
McAfee Retired
Message 3 of 3
‎05-04-2018 04:37 AM

Re: Mein Handy/Tablet ist gesperrt!

Hallo,

Benöigen Sie noch Hilfe?

Mit freundlichen Grüßen,

Violeta

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