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olit22
Contributor
Message 1 of 3
‎04-28-2019 03:08 AM

McAfee SecurityCenter lässt sich nicht von Win10 deinstallieren

Die empfohlene Vorgehensweise zur Entfernung der vom Werk vorinstallierten Software von (neuer Computer SurfTab twin 11.6, Volkstablett, Win10), nämlich:

1) die Software bei McAfee über den Abonnementbutton durch Angabe der Email-Adresse u. sonsitgen Anmeldedaten registrieren zu lassen, (habe ich getan - über eine slovenisches Maske - das Gerät war wohl für den slovenischen Markt gedacht)

2) dann über die Windows-Deinstallationsassistenten unter "Einstellungen" deinstallieren (funktionierte auch trotz Anmeldung nicht)

3) dann das Removeprogramm von McAfee (MCPR MCAfee ESD Package
Dateiversion 10.2.257.0; Größe 10,1 MB; Sprache Englisch (USA); Orignaldateiname coreESD.exe) einsetzen (diese bleibt aber - nachdem es einige Programmbestandteile bis zu "CSP entfernt hat, regelmäßig - auch nach einer Wiederherstellung meines Win10, um irgendwelche Defekte von Win10 auszuschließen - bei "Removing product MFP" hängen, d.h. selbst nach 15 Minuten pulsiert der grüne Balken eben festhängend bei MFP).

Das MCPR-Remove-Programm, welches McAfee hier zum Download anbietet, ist laut eigener Auskunft nur bis Win8 kompatibel, eine Kompatiblitätsanpassung an Win10 ist separat nicht möglich.

Das McAfee-Programm ist aktiv: 1. Antivirenschutz:aktiv 2) Web-Emailschutz, Firerwll aktiv 3) McAffeAktualisierungen: aktuell 4) Abonnement: aktualierisert.

Es ist wirklich krass, was hier McAfee macht. Deren Removalsoftware funktioniert wohl offensichtlich nicht für alle PCs bzw. Betriebssysteme!? Aber vielleicht gibt es hier jemanden, der widererwarten eine Lösung hat!? Vielen Dank im Voraus.

T.Müller

 

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2 Replies
petyat
McAfee Retired
McAfee Retired
Message 2 of 3
‎05-06-2019 09:02 AM

Re: McAfee SecurityCenter lässt sich nicht von Win10 deinstallieren

Hallo, 

Starten Sie bitte das Enfernungstool MCPR auf Ihrem PC und fals die Deinstallation bei "Removing product MFP" aufhängt, öffnen Sie bitte den Task Manager und beenden Sie den Prozess mit dem Namen Family protection.

Sollten Sie jedoch immer noch Schwierigkeiten haben, nehmen Sie wieder Kontakt mit uns auf.

Link für die Support Seite: https://service.mcafee.com

Mit freundlichen Grüßen,
Petja

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olit22
Contributor
Message 3 of 3
‎05-06-2019 10:50 AM

Re: McAfee SecurityCenter lässt sich nicht von Win10 deinstallieren

das Deistalltionstool hängt sich auf und funktioniert nach wie vor nicht. Es lässt sich über den Task-Manager tatsächlich beenden, womit aber die McAfeeSecurityCenter-Software noch immer nicht deinstalliert ist!

Bei dem Versuch, die einzelnen Dateien der McAfee-Software über Task-Manager zu deinstallieren, wurde damit beantwortet, dass ich keine Administratorrechte hierzu hätte. Können Sie mir sagen, wie ich zu diesen Rechten komme, sodass ich die Dateien einzeln deinstallieren kann?

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