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user_132615
Former Member
Message 1 of 4
‎09-25-2017 12:56 PM

LiveSafe Installation auf Iphone SE mit IOS11

Hat jemand Erfahrung mit der Installation McAfee Livesafe auf dem Iphone mit IOS11? Mein Eindruck ist, dass die erforderliche App im deutschen Appstore nicht (mehr?) vorhanden ist.

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3 Replies
plamen_a
McAfee Retired
McAfee Retired
Message 2 of 4
‎09-26-2017 08:33 AM

Re: LiveSafe Installation auf Iphone SE mit IOS11

Hallo Herr Hansen, ich grüße Sie!

Ich möchte Sie zusichern, dass die App auf iOS11 verfügbar ist. Damir Sie besser das Symbol und den Naen sehen, habe ich ein Screenshot für Sie gemacht. Das Gerät von dem das Screenshot gemacht wurde, ist auf Deutsch gesetzt. Der Name ist der selbe auf jeder Sprache. Wenn Sie die App nicht finden können, bitte melden Sie sich telefonisch oder über den Chat bei dem Kundendienst.

MfG,

Ihr McAfee Team   
 
  MMS IOS.jpg

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user_132615
Former Member
Message 3 of 4
‎09-26-2017 10:16 AM

Re: LiveSafe Installation auf Iphone SE mit IOS11

Guten Tag Herr Plamen,
ich habe meine Lizenz für Livesafe bei Mediamarkt erworben. Ich habe ein Account eingerichtet und die
Lizenznummer auf meinem Iphone SE eingegeben.

Es ist mir wohl gelungen mein Android Smartphone zu installieren, das ist prima.
Die Installation auf dem Iphone klappt wiederholt nicht.

Anbei sende ich Ihnen die Screenshots vom aktuellen Installationsversuch.
Ich vermute, der Fehler hängt damit zusammen, dass meine Lizenz via
Mediamarkt gekauft wurde und das Produkt auf besonderem Weg installiert und
aktiviert wird.

Ich hoffe, ich konnte das Problem glaubwürdig darstellen.Problembeschreibung_Iphone_SE_geschwärzt_Seite_1.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_2.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_3.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_4.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_5.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_6.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_7.jpgProblembeschreibung_Iphone_SE_geschwärzt_Seite_8.jpg

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plamen_a
McAfee Retired
McAfee Retired
Message 4 of 4
‎09-28-2017 06:03 AM

Re: LiveSafe Installation auf Iphone SE mit IOS11

Hallo Herr Hansen,

haben Sie die Möglichkeit, sich kurz bei uns telefonisch oder über den Chat zu melden? Die Öffnungszeiten sind vom Montag bis Freitag zwischen 9 und 18 Uhr.

Klicken Sie bitter hier, sodass Sie eine Live Anfrage erstellen. Sie können uns nur die Nummer 2322595546 mitteilen. Das ist die Community Forum Anfrage.

Mit freundlichen Grüßen,

Plamen

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