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Pumaila
Contributor
Message 1 of 4
‎04-03-2018 01:10 PM

Keinen Cashback Code erhalten

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Hallo!

Ich habe weder eine Bestätigungs-Mail noch eine Mail mit Casback Code in Bezug auf die Erstattung von 40,00 € erhalten. Der Kauf bzw. die Verlängerung wurde meines Wissens aber bereits im Februar getätigt.

Die Abbuchung von 109,95 €erfolgt am 5.3.18 - am 6.3.18 erhielt ich eine Bestätigungs-Mail

Bestell-Nr.:SP2211147521 
Datum: Tuesday, March 06, 2018 
--------------------------------------------------
McAfee® LiveSafe™ 2 jährige Subskription: 92,39 € (EUR) 
MwSt.: 17,56 € (EUR) 
Rabatt: 70,00 € (EUR) 
Gesamtpreis:109,95 € (EUR

-------------------

Aus meinen Konto ist ersichtlich, das die Verlängerung auch gebucht wurde, Ablauf jetzt 18.4.2020.

Ich hoffe, wir finden eine unkomplizierte Lösung - Vorsoglich bitte ich um Erstattung des Kaufpreises.

------------------

Rückerstattungsrichtlinien: Wenn Sie mit dem Produkt nicht zufrieden sind, teilen Sie uns dies innerhalb von 30 Tagen nach dem Kauf mit. Wir erstatten Ihnen dann den vollen Kaufpreis zurück. 
--------------------

Danke
Pumaila

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violeta_k
McAfee Retired
McAfee Retired
Message 2 of 4
‎04-04-2018 04:35 AM

Re: Keinen Cashback Code erhalten

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Hallo,

Sie erhalten den Cashback Code per Email,  wenn wir den Kauf schon bestätigt haben und das Abonnement verlängert haben. Die Email heißt "McAfee Kaufbeleg" und drin befindet sich der Code wie auch die Beschreibung, wie Sie ihn registrieren könnten.

Leider manche Emails von uns bekommen Sie in dem Spam Ordner. Bitte überprüfen Sie auch da, ob Sie die Email schon bekommen haben. 

Im Fall dass Sie den Code nicht finden können, bitte melden Sie sich bei uns telefonisch oder per Chat. Die Kollegen werden Ihnen gerne helfen!

Link für die Support Seite: https://service.mcafee.com

 

Mit freundlichen Grüßen

Violeta

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3 Replies
violeta_k
McAfee Retired
McAfee Retired
Message 2 of 4
‎04-04-2018 04:35 AM

Re: Keinen Cashback Code erhalten

Jump to solution

Hallo,

Sie erhalten den Cashback Code per Email,  wenn wir den Kauf schon bestätigt haben und das Abonnement verlängert haben. Die Email heißt "McAfee Kaufbeleg" und drin befindet sich der Code wie auch die Beschreibung, wie Sie ihn registrieren könnten.

Leider manche Emails von uns bekommen Sie in dem Spam Ordner. Bitte überprüfen Sie auch da, ob Sie die Email schon bekommen haben. 

Im Fall dass Sie den Code nicht finden können, bitte melden Sie sich bei uns telefonisch oder per Chat. Die Kollegen werden Ihnen gerne helfen!

Link für die Support Seite: https://service.mcafee.com

 

Mit freundlichen Grüßen

Violeta

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SP
Contributor
Message 3 of 4
‎05-15-2018 09:50 AM

Re: Keinen Cashback Code erhalten

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Ich habe keine Email von "McAfee Kaufbeleg" erhalten. Meine Rechnungsnummer ist 12054097. Darauf steht, dass ich Anspruch auf einen Cashback habe. Können Sie mir bitte den nötigen Code zuschicken? Vielen Dank
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petyat
McAfee Retired
McAfee Retired
Message 4 of 4
‎05-18-2018 07:21 AM

Re: Keinen Cashback Code erhalten

Jump to solution

Falls dass Sie den Code nicht erhalten haben, bitte melden Sie sich bei uns telefonisch oder per Chat. Die Kollegen werden Ihnen gerne helfen!

Link für die Support Seite: https://service.mcafee.com

 

Mit freundlichen Grüßen,

Petja

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