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denth
Contributor
Message 1 of 2
‎02-17-2018 02:07 PM

Kündigung und Rückerstattung Bestell-Nr.: CS2207516898

Hallo,

ich bitte die automatische Verlängerung des Aboszum 19.03.2018 bis 19.03.2019 zu stornieren und mir die Jahresgebühr von 89,95 EUR auf meine Kreditkarte zurückzuüberweisen.

Die automatische Verlängerung ist mir nicht zeitnah angekündigt worden. Ich bin mit dem Preis nicht einverstanden und wechsle zu einem anderen Produkt.

Ich stütze mich dabei auf Ihre Zusage im Mail vom 17.02.2018:"Wenn Ihr Abonnement ein Jahr oder länger läuft und Sie mit Ihrer McAfee-Software nicht zufrieden sind, teilen Sie uns dies innerhalb von 60 Tagen nach der Mitteilung zur Verlängerung mit, und Sie erhalten den vollen Kaufpreis der erworbenen Software zurück."

 

Ich bitte um Bestätigung der Kündigung und der Rückzahlung per Mail.

 

Freundliche Grüsse

D. Nerstheimer

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1 Reply
plamen_a
McAfee Retired
McAfee Retired
Message 2 of 2
‎02-20-2018 01:09 AM

Re: Kündigung und Rückerstattung Bestell-Nr.: CS2207516898

Hallo,

aus Sicherheitsgründen dürfen wir im Forum keine Rückerstattungen verarbeiten. Bitte melden Sie sich bei uns telefonisch oder per Chat.

Klicken Sie bitte hier um die Support Seite abzurufen.

Teilen Sie uns die Ticket Nummer 484570-2404695365 mit und wir wüssten sofort Bescheid.

MfG,

Plamen

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