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ChristianK
Contributor
Message 1 of 2
‎04-15-2018 09:03 AM

Internet Security 3-User - Installation auf Macbook

Hallo,

habe vor wenigen Tagen mein Abo für das Produkt "McAfee Internet 3-User" verlängert. Ich hatte in der jüngsten Vergangenheit dieses Produkt lediglich auf nur noch einem (Windows-) Rechner aktiv und möchte nun den Virenschutz dieses Pakets auch auf zwei Macbooks installieren.

Wenn ich mich am Mac einlogge und mit dem Mauszeiger (unter "Schützen Sie Ihr Gerät") auf die Download-Fläche klicken will, kommt folgende Nachricht: "Die App funktioniert nicht auf diesem Gerät".

Was kann ich tun, damit ich mein Abo wieder vollumfänglich, also auf 3 Geräten, nutzen kann?

Sollte der Mix aus PC und Mac in diesem Produkt technisch nicht möglich sein, gibt es die Möglichkeit, dass ich das Abo verändere?

Danke für eine kurze Rückantwort.

MfG

Christian Küter

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1 Reply
petyat
McAfee Retired
McAfee Retired
Message 2 of 2
‎05-03-2018 06:55 AM

Re: Internet Security 3-User - Installation auf Macbook

Hallo,

ich sehe, Sie haben den Kundendienst kontaktiert.

Wir hoffen, dass nun alles richtig funktioniert.

Mit freundlichen Grüßen,

Petja

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