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HaPe
Contributor
Message 1 of 4
‎05-22-2018 10:31 AM

Cashback nicht möglich

Hallo,

am 22.05.2017 habe ich den McAfee Vertrag für 2 Jahre abgeschlossen, es wurde 40,00 Euro Cashback zugesagt.

Nun gibt es technische Probleme: Nach der Eingabe des Codes und der Bankverbindung "hängt" die Seite, man kommt nicht weiter. Ich habe den Vorgang mehrmals wiederholt.

Bestellnummer ist:

PL2242758775

 Bitte teilen Sie mir die weitere Vorgehensweise mit. Vielen Dank.

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3 Replies
th200sx
Contributor
Message 2 of 4
‎05-22-2018 12:30 PM

Re: Cashback nicht möglich

Guten Tag,

habe mein Abbo verlängert. Im Angebot stand erst Kauf, dann Cashbackcode erhalten.

Dies ist nicht erfolgt. Für mein McAfee® LiveSafe™
Rechnungsnummer: 12191933
In Rechnung gestellt am: 22/05/2018 wurden 119,95 € belastet. Ich habe keinen Cashbackcode erhalten.

Ich hoffe auf eine Loesung.

 

LG Thomas.

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violeta_k
McAfee Retired
McAfee Retired
Message 3 of 4
‎05-25-2018 07:43 AM

Re: Cashback nicht möglich

Hallo,

Sie erhalten den Cashback Code per Email,  wenn wir den Kauf schon bestätigt haben und das Abonnement verlängert haben. Die Email heißt "McAfee Kaufbeleg" und drin befindet sich der Code wie auch die Beschreibung, wie Sie ihn registrieren könnten.

Leider manche Emails von uns bekommen Sie in dem Spam Ordner. Bitte überprüfen Sie auch da, ob Sie die Email schon bekommen haben. 

Im Fall dass Sie den Code nicht finden können, bitte melden Sie sich bei uns telefonisch oder per Chat. Die Kollegen werden Ihnen gerne helfen!

Link für die Support Seite: https://service.mcafee.com

 

Mit freundlichen Grüßen

Violeta

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violeta_k
McAfee Retired
McAfee Retired
Message 4 of 4
‎05-25-2018 07:52 AM

Re: Cashback nicht möglich

Hallo,

Ich entschuldige mich für die Unannehmlichkeiten. 

Versuchen Sie bitte mit einem unterschiedlichen Browser die Seite noch einmal zu besuchen und den Cashback Code einzugeben. Wenn es nicht funktioniert, melden Sie sich bei uns telefonisch oder per Chat. Die Kollegen werden Ihnen gerne helfen!

Link für die Support Seite: https://service.mcafee.com

Mit freundlichen Grüßen,
Violeta

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