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Blacky67
Contributor
Message 1 of 3
‎09-30-2023 03:43 AM

Bei aktiviertem Sicheres VPN oder Sicheres Surfen kein Smartphone-Link

Ist auf dem Android-Smartphone im McAfee "Sicheres VPN" oder "Sicheres Surfen" aktiv, lässt sich zwischen Link zu Windows und Smartphone-Link (am PC) keine Verbindung via WLAN herstellen. Nach der Anmeldung mittels QR-Code wird die Verbindung sofort unterbrochen und lässt sich nie mehr herstellen.

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2 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 3
‎09-30-2023 04:48 AM

Re: Bei aktiviertem Sicheres VPN oder Sicheres Surfen kein Smartphone-Link

Hallo @Blacky67 

Grüße von McAfee.

Sorry für die Unannehmlichkeiten.

Bitte teilen Sie uns zum besseren Verständnis die folgenden Details mit, damit wir Ihnen weiterhelfen können.

Können Sie die Verbindung über das Mobilfunknetz herstellen?

Darf ich die McAfee-Version erfahren?

Funktioniert es auf den anderen Geräten?

Bitte teilen Sie uns den Screenshot des Problems mit.

Alternativ können Sie jederzeit über den untenstehenden Link den Chat-Support kontaktieren, um sofortige Hilfe zu erhalten.

McAfee-Support

Wenn diese Informationen in irgendeiner Weise hilfreich waren oder Ihre Frage beantwortet haben, markieren Sie sie bitte als akzeptierte Lösung und geben Sie gegebenenfalls ein Lob.

Grüße,
Venkat

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Blacky67
Contributor
Message 3 of 3
‎10-08-2023 01:00 AM

Re: Bei aktiviertem Sicheres VPN oder Sicheres Surfen kein Smartphone-Link

Meine Antwort auf die Fragen, gesendet am 30.09.:

 

Hallo Venkat,

vielen Dank für die Rückmeldung.
Ja, die Verbindung lässt sich über Mobilfunknetz herstellen.
PC: McAfee-Version 1.11.279, Android: McAfee-Version 7.6.2.15
Ich habe nur 1 Smartphone und 1 PC im Einsatz, insofern kann ich nicht beurteilen, ob es auf anderen Geräten funktionieren würde.
Screenshot vom PC (Smartphone-Link bei aktiviertem Sicheres VPN im McAfee auf dem Android-Smartphone):

 

Zum Vergleich - im Anschluss Screenshot bei deaktiviertem Sicheres VPN:

 

Welche Einstellungen müssten getroffen werden, damit Sicheres VPN auf meinen Router geht, bzw. dass bei Sicheres Surfen mein Router "BlackyBox" akzeptiert wird? Die WLAN-Verbindung ist als sicher eingestuft.
Vor allem Sicheres Surfen würde ich gerne aktivieren können.

Schöne Grüße
Blacky67

 

Darauf kam keine Rückmeldung von McAfee.

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