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Lenski
Contributor
Message 1 of 3
‎05-01-2023 10:05 AM

Android App öffnet und schliesst gleich wieder - Kein Zugriff möglich

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Ich habe ein Samsung Z Fold 4 mit Android 13. Bis vor kurzem hat die McAffee App funktioniert und ich könnte die App öffnen. Seit kurzem kann ich die App nicht mehr öffnen. Wenn ich die App öffnen möchte popt sie kurzt auf und verschwindet wieder. Ich habe den Cache und die Daten gelöscht und die App via Einstellungen/App deinstalliert. Smartphone neu gestartet, dazu "Leise Taste und Aus Taste" gemeinsam gedrückt. Also ein Reset des Smartphone. Nach der Neuinstallation der McAffee App tritt das gleich Problem auf. Meine Frau hat das gleiche Smartphone, dort funktioniert die App einwandfrei.

Gibt es einen Lösungsansatz ?

Vielen Dank 

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Edward_Franso
Moderator
Moderator
Message 2 of 3
‎05-01-2023 10:20 AM

Re: Android App öffnet und schliesst gleich wieder - Kein Zugriff möglich

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Hallo @Lenski 

Grüße von McAfee.

Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Ich habe Ihnen eine private Nachricht gesendet, bitte kehren Sie mit den erforderlichen Details zurück, um Ihnen in Bezug auf das Problem zu helfen.

Grüße,

Eduard Franz

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Edward_Franso
Moderator
Moderator
Message 2 of 3
‎05-01-2023 10:20 AM

Re: Android App öffnet und schliesst gleich wieder - Kein Zugriff möglich

Jump to solution

Hallo @Lenski 

Grüße von McAfee.

Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Ich habe Ihnen eine private Nachricht gesendet, bitte kehren Sie mit den erforderlichen Details zurück, um Ihnen in Bezug auf das Problem zu helfen.

Grüße,

Eduard Franz

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Lenski
Contributor
Message 3 of 3
‎05-10-2023 02:07 AM

Re: Android App öffnet und schliesst gleich wieder - Kein Zugriff möglich

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Wie kann ich den Fehlerreport hochladen um es nur für den Support sichtbar zu machen ?

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