unable to view attachments in yahoo since updating my anti virus on my desktop

[Tracey75]

I have never had problems with Yahoo emails until I updated my anti virus on my HP desktop (windows).  Yahoo will let me attach documents from my desktop and send them, but it will not let me preview them before sending them off.  It is the same when I receive emails.  I have to download the attachment before looking at it, isntead of just previewing it and decide whether I need it or not.  It is very frustrating.  I have updated my chrome browser, tried another browser, took my anti virus off and fire wall off, restarted my desktop.  Basically all the advice I have read on google.  The only thing I did not wish to try was deleting an extension in Chrome "McAfee webadviser", which manages my downloads.  When I go to preview a word document I have attachment to an email for example, it says "we are having trouble previewing this file" and I have to actually download it onto my computer to view it which I do not need to do as it is already on my computer.Sometimes I like to just click on an attachment in the yahoo app to check I have added the correct attachment as i own my own business.

Hopefully someone may have had the same problem

[krishna55 · Accepted solution]

Hi @Tracey75,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue.

Regards,

Krishnamanikandan KS

[Tracey75 · Accepted solution]

Hi

Thank you,but I cannot see any private messages to me.

Tracey

[Tracey75 · Accepted solution]

Hi

I am new to this, but there is definitely no private messages in my message box.

Thanks

Tracey

[Peacekeeper · Accepted solution]

Try clicking on the envelope at the top of the forum page. You have to be logged in though.If you already did that the mod can help.

[PamelaMarie · Accepted solution]

I am having this exact problem. Would appreciate any help you can offer.

[Winfield · Accepted solution]

Any progress with this? It's definitely a time suck to have to download these files each time then delete them when I'm done. Were you able to re-instate the preview?

thank you

[RobynVanNorman]

I'm having the same issue with previews in Yahoo Mail. Can you please give me the instructions to fix it?

Thank you!

[Tracey75 · Accepted solution]

Hi

No.i think someone is supposed to ring me to sort it out.

[Tracey75 · Accepted solution]

Im waiting for someone to ring me so fingers crossed

Tracey