On 31/12/2021 I received a mail informing me of outo-renewal and the amount went of my CC. I deactivated outo-renewal immediately. I whish to no longer make use of McAfee. According to website info a refund will be done if cancelled within the 30 days of expiring date which is 30/01/2022. On deactivating I received deactivating confirmation email from McAffee. Following website instructions I tried to activate refund request which was impossible! I keep being informed I need to call USA nr- which I did - note that this is at international call cost as I am phoning from UAE. For 5 days in a row I called this number on all different times since the website stated it is a 24/7 service. Holding on each time for more than 10 min and last effort for 20min with NO results.
Please assist in the refund request.
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.
to access private message sent by moderator do as follows;
if you are logged in to this community you will see an envelop/mailicon next to your username right upperside.
if you click on this envelop/mailicon you will see the private message overthere.
click on message to open and below of openend message is a reply button ect.
if you don't see this envelop/mailicon try using Edge or Firefox browser.
hope this helps
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