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Artimes
Contributor
Message 1 of 5

refund request challenges with McAfee

On 31/12/2021 I received a mail informing me of outo-renewal and the amount went of my CC. I deactivated outo-renewal immediately.  I whish to no longer make use of McAfee. According to website info a refund will be done if cancelled within the 30 days of expiring date which is 30/01/2022. On deactivating I received deactivating confirmation email from McAffee. Following website instructions I tried to activate refund request which was impossible!  I keep being informed I need to call  USA nr- which I did - note that this is at international call cost as I am phoning from UAE. For 5 days in a row I called this number on all different times since the website stated it is a 24/7 service.  Holding on each time for more than 10 min and last effort for 20min with NO results. 

Please assist in the refund request.

4 Replies
Kumar_suman
Moderator
Moderator
Message 2 of 5

Re: refund request challenges with McAfee

Hi @Artimes 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Kumar

Artimes
Contributor
Message 3 of 5

Re: refund request challenges with McAfee

Kumar,
Not sure if you received my response on your mail received requiring information. I received your request for details on my email that I am registered on with McAfee.
Please confirm if received.
cyberdude
Reliable Contributor
Reliable Contributor
Message 4 of 5

Re: refund request challenges with McAfee

hello,

to access private message sent by moderator do as follows;

if you are logged in to this community you will see an envelop/mailicon next to your username right upperside.

if you click on this envelop/mailicon you will see the private message overthere.

click on message to open and below of openend message is a reply button ect.

if you don't see this envelop/mailicon try using Edge or Firefox browser. 

hope this helps

Kumar_suman
Moderator
Moderator
Message 5 of 5

Re: refund request challenges with McAfee

Hi @Artimes 

Greetings from McAfee.

As we discussed on call, we have initiated the refund from our end. Your refund order number is CS2937118724

Regards,

Kumar

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