"McAfee Internet Security 2010" disk won't install

[rar101]

I recently purchased "McAfee Internet Security 2010" at an OfficeMax store.
(Product Key:removed for your safety)

I tried to install it on an HP Pavillion dv8000 with Windows XP SP3.

After inserting the disk the main menu appears. When I click on install
I receive the following message:

"McAfee Integrated Security Platform Installer
----------------------------------------------
McAfee Integrated Security Platform Installer has
encountered a problem and needs to close. We are sorry
for the inconvenience."

I have tried this several times, including rebooting the system,
but I always get the same message and can go no further.

I also tried an older McAfee disk but received the same message.

Please help.

Message was edited by: Ex_Brit on 20/09/10 1:16:36 EDT PM

[exbrit · Accepted solution]

rar101 wrote:
I recently purchased "McAfee Internet Security 2010" at an OfficeMax store.
(Product Key:removed for your safety)
I tried to install it on an HP Pavillion dv8000 with Windows XP SP3.
After inserting the disk the main menu appears. When I click on install
I receive the following message:
"McAfee Integrated Security Platform Installer
----------------------------------------------
McAfee Integrated Security Platform Installer has
encountered a problem and needs to close. We are sorry
for the inconvenience."
I have tried this several times, including rebooting the system,
but I always get the same message and can go no further.
I also tried an older McAfee disk but received the same message.
Please help.
Message was edited by: Ex_Brit on 20/09/10 1:16:36 EDT PM

Go to Control Panel, then open Add or Remove Programs and check if you have MSXML 3 installed.

if it's not there please download and install it via the link below: simply download and install the file named msxml3.msi.

http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&displa...

after  installing it... run the McAfee removal tool, reboot and reinstall the software from your online account ... post back if it resolves your issue... hope this  helps...

[rar101]

This worked. Thank you very much.

[exbrit]

Glad to help. 😉  Make sure you keep your system up to date with both critical and non-critical updates.

Message was edited by: Ex_Brit on 20/09/10 7:57:28 EDT PM