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conmax
Former Member
Message 1 of 4
‎01-19-2013 08:35 PM

mcafee wont uninstall/install

hi,

i have a new acer aspire s7 that runs win 8 and came with a trial macafee. this has now expired and since i have att uverse, macafee is free. i cannot install macafee from the att steps. i also cannor uninstall it from the control panel.

tech support told me that the free att version would switch over once the free version expired. this is not the case. anyone know what to do?

conmax

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3 Replies
Peacekeeper
MVP
MVP
Message 2 of 4
‎01-20-2013 01:07 AM

Re: mcafee wont uninstall/install

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

you probably will need to run MCPR as well as the windows uninstall. If the windows uninstall does not work run MCPR it will clean up the old install.

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account.

The best version for win8 is 12.1 but I am unsure AT&T is supplying that version yet. There is a version 11.6 that is copmpatible but 12.1 has a more windows 8 look.

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jam1734
Former Member
Message 3 of 4
‎01-30-2013 05:26 AM

Re: mcafee wont uninstall/install

Use http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

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Peacekeeper
MVP
MVP
Message 4 of 4
‎01-30-2013 01:30 PM

Re: mcafee wont uninstall/install

Agreed that is what I posted above. MCPR link is in the FAQ I posted

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