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qmansim
Contributor
Message 1 of 2
‎10-20-2022 02:47 PM

mcafee vault access

Hello I have recently found out my mcafee vault has been removed by the new update. I was never informed prior to this happening and can no longer access the files. I have spoken to the support team online who said they cannot help me. I have been paying for this service for many years now. I am shocked that I had this service removed without telling me. I was never warned via email or phone and find this even worse as i would not store files which arent important. Please can you rectify this issue as I desperately need access to these files.

 

 

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GaneshR
Moderator
Moderator
Message 2 of 2
‎10-20-2022 08:06 PM

Re: mcafee vault access

Hi @qmansim 

Greetings From McAfee!!

We are sorry for the inconvenience caused.  File Lock was removed from your McAfee software in the first quarter of 2022. At McAfee, we continually review and adjust our product portfolio to best meet the needs of our customers. For this reason, we've made the strategic decision to remove the File Lock feature in our security products for Windows, such as LiveSafe and Total Protection.

 In the meantime, use the Workaround provided below from below link.

Restore access to your Vault

Please go through below article to know more about Vault feature removal.

About feature removal

Regards

Ganesh Raju R

 

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