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xxrachiexx
Former Member
Message 1 of 16

mcafee total protection 2017

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i was wondering if someone could help me

im having trouble with mcafee total protection 2017 and it not loading on my computer, its scanning but i cant load the start screen of it

is there anything i can do to make it load

thank you

1 Solution

Accepted Solutions
catdaddy
MVP
MVP
Message 15 of 16

Re: mcafee total protection 2017

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Alright!   I am glad that all is okay!

Could you kindly mark this as Helpful and Correctly answered please? So it will help others whom may experience such in the future, moving forward.

All the Best

Cliff

Cliff
McAfee Volunteer

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15 Replies
catdaddy
MVP
MVP
Message 2 of 16

Re: mcafee total protection 2017

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Successfully moved from Other McAfee Consumer Products to General Discussion  > Discussions

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 3 of 16

Re: mcafee total protection 2017

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I would assume by you saying  ( scanning ) you meant it is attempting to load the software? In any case did you have any pre-existing Security software installed before attempting to install McAfee Total Protection? If that is indeed the case,please go to your Control Panel/Programs and Features and remove/Restart.

If needed use the Vendor's individual Product removal Tooll/Restart.

Then follow the same Steps/Procedure to install you McAfee software. Run the McAfee MCPR   Tool to remove any remnants left over/Restart. Then of course go to your account and Download and install.

Let us know if you were successful please.

Cliff
McAfee Volunteer
xxrachiexx
Former Member
Message 4 of 16

Re: mcafee total protection 2017

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i can do a scan

this is all that happens when i try clicking it from the home screen and nothing happens after that screen goes off

catdaddy
MVP
MVP
Message 5 of 16

Re: mcafee total protection 2017

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Sometimes simply rebooting the machine helps.

Cliff
McAfee Volunteer
xxrachiexx
Former Member
Message 6 of 16

Re: mcafee total protection 2017

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already tried that and it still doesnt load ive also tried uninstalling and reinstalling it too and it still doesnt load

catdaddy
MVP
MVP
Message 7 of 16

Re: mcafee total protection 2017

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Before contacting Technical Support https://service.mcafee.com/webcenter/portal/cp/home/contact

Try running Malwarebytes Anti-Malware Free)      and restart and see if it works.

Cliff
McAfee Volunteer
xxrachiexx
Former Member
Message 8 of 16

Re: mcafee total protection 2017

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downloading the malwarebytes anti malware now

catdaddy
MVP
MVP
Message 9 of 16

Re: mcafee total protection 2017

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If that does not work,I suggest contacting Technical Support. By Phone the Quickest/Online Chat second best. I assume you are current and up to date with all of your Windows Updates/Add Ons. Also you have the correct Internet time?

Cliff
McAfee Volunteer
xxrachiexx
Former Member
Message 10 of 16

Re: mcafee total protection 2017

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i think i might have to contact tech support because mcafee still isnt loading and ive run the malwarebytes anti malware

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