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cwach2
Former Member
Message 1 of 5
‎06-02-2016 05:28 PM

internet freezes or crashes

Just installed product on 5/31 ever since internet freezes or crashes ANY HELP WITH THIS

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4 Replies
exbrit
MVP
MVP
Message 2 of 5
‎06-02-2016 05:43 PM

Re: internet freezes or crashes

Moved to Consumer > General as I assume this is the consumer software we are talking about.

Can you expand on this please by explaining the following:

1. Did you first remove any other security software?

2. What is your operating system and is it up to date in all aspects?

3. What is the full name of the software you are installing?

4.  Have you tried rebooting and then another browser?

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cwach2
Former Member
Message 3 of 5
‎06-02-2016 05:51 PM

Re: internet freezes or crashes

Removed Norton windows 7 yes it is up to date McAfee antivirus plus I have rebooted but not another browser

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exbrit
MVP
MVP
Message 4 of 5
‎06-02-2016 06:51 PM

Re: internet freezes or crashes

OK thanks.  The only thing I can think of is to run the Norton Removal Tool Download and run Norton Removal Tool

Uninstall all McAfee products.

Run the MCPR cleanup tool. and reboot.

Reinstall McAfee from your online account.

If the problem persists, Contact Support (Technical Support), it's free of charge and if at first it can't be fixed, you can ask them to escalate the case.

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cwach2
Former Member
Message 5 of 5
‎06-02-2016 08:08 PM

Re: internet freezes or crashes

will try thx for your suggestions

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