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fjk
Former Member
Message 1 of 3

firewall turns off and no internet connection

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I have a problem similar to the one posted at  ,  I have U Verse with the ATT internet security suite powered by McAfee.  A few days ago the desktop on my home network would not connect to the internet and I have been getting error messages that the McAfee firewall was off.  I turned the firewall back on and it promptly turns off again.  I tried following the instructions in the other post on this and I could not get virtual technician to work without the internet connection.  Only my desktop is affected, all other devices work.  I am running windows 7. 

1 Solution

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fjk
Former Member
Message 3 of 3

Re: firewall turns off and no internet connection

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good suggestions but it turns out my computer was not infected. no harm in checking and i bookmarked the sites for the tools you referred to.  there is a problem with a recent mcafee upgrade.  i did a chat with a mcafee technician after running the scans and he suggested deleting mcafee and reloading it.  that worked.  everything is good now.  thanks for the suggestions.  

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2 Replies
Peacekeeper
Message 2 of 3

Re: firewall turns off and no internet connection

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Check in services.msc via the run command that the windows firewall service is started and automatic.

Then if not that do a scan with the following especially getsusp and malwarebytes the free version.

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

then call support and if no help post your SR job number here

fjk
Former Member
Message 3 of 3

Re: firewall turns off and no internet connection

Jump to solution

good suggestions but it turns out my computer was not infected. no harm in checking and i bookmarked the sites for the tools you referred to.  there is a problem with a recent mcafee upgrade.  i did a chat with a mcafee technician after running the scans and he suggested deleting mcafee and reloading it.  that worked.  everything is good now.  thanks for the suggestions.  

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