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larryk13
Former Member
Message 1 of 7

cant put mcafee on another machine

Tried to put optimum mcafee multi access on another machine (windows vist) and it wont do. it start downloading it  and it layer says it cant finisg dowlnabd bad connection or server problem. tried numerous time no success. internet connectio is fine.

6 Replies
catdaddy
MVP
MVP
Message 2 of 7

Re: cant put mcafee on another machine

Moved to Consumer > General Discussion > Discussions


Cliff

Moderator

Cliff
McAfee Volunteer
Peacekeeper
Message 3 of 7

Re: cant put mcafee on another machine

Is this supplied by your ISP/PC maker or did you get it from Mcafee?

I would first wait a day and retry as servers sometimes do go down

nikenth
Former Member
Message 4 of 7

Re: cant put mcafee on another machine


I believe you might have subscribed for Optimum mcafee multi access through optimum online.


Are you getting any sort of error code when you try to download, like error0, error 12152, etc.


Please mention whether you are trying to download the program through optimum online website or through direct McAfee website.


If you are getting errors when you download it through Optimum online, that could be a possible issue with their download server.



catdaddy
MVP
MVP
Message 5 of 7

Re: cant put mcafee on another machine

,

                As Colleague Peacekeeper asked, was the OP Subscription purchased 'Directly' from McAfee? Or through an ISP/Manufacturer. One should only attempt to Download/Install from McAfee's server only if purchased directly from McAfee.

                 This could be determined by the Affld # of the Version /Build of the Software product. For they vary. Purchased directly from McAfee one should have a Affld # 0.

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 6 of 7

Re: cant put mcafee on another machine

For example  Optimum | Internet protection powered by McAfee®

Cliff
McAfee Volunteer
nikenth
Former Member
Message 7 of 7

Re: cant put mcafee on another machine

You are right, for this issue AffId# can be anything other than 0. If we download partners product through McAfee server that would ended up getting updates issues in future. But what is the solution for this issue if they can not download it from optimum online website. If there is any specific error codes it would be easy to suggest a work around.  Example. If there is any error codes like Error0 or Error 12152 it might get fixed by unchecking the CCC options in IE Advanced option. More over if proxy options is checked they may get download issues. Probing is very important to narrow down options.

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