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nivlaek
Contributor
Message 1 of 5
‎04-19-2017 10:46 AM

Windows 10, failed Total Protection installation

I have a 64bit HP Workstation that has Win10 Professional upgraded from Windows 7 Pro. I have been dealing with McAfee running, not running. Starting, stopping. Scan, can't scan. etc.

So, I uninstalled and have attempted multiple times to reinstall. I have run the MVT app and created 2 log files I will post. I also uninstalled every version Microsoft C++ Redistributable I had on my machine. (I wonder what headache that will cause me?). I then reinstalled the 64bit version of the 2015 Visual C++ files. I did not reinstall the 2005, 2008, 2013 versions. Do I need to? I also don't have Visual Studio, so I do not know if I need those installed either.

McAfee attempts to remove any security threats, downloads the software and then promptly tells me that it cannot install ANY of the features that I paid for. Please try again.

I am hoping someone can point me in the right direction.

Thank you!

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4 Replies
exbrit
MVP
MVP
Message 2 of 5
‎04-19-2017 11:36 AM

Re: Windows 10, failed Total Protection installation

Make sure Windows is up to date.

Completely uninstall ALL McAfee files from Control Panel > Programs and Features (if still listed)/

Reboot if asked to.

Run the MCPR cleanup tool and reboot.

Download & install from your web account.

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catdaddy
MVP
MVP
Message 3 of 5
‎04-19-2017 11:39 AM

Re: Windows 10, failed Total Protection installation

Successfully moved from Support Forums to General Discussion  > Discussions

Cliff
McAfee Volunteer
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nivlaek
Contributor
Message 4 of 5
‎04-19-2017 02:17 PM

Re: Windows 10, failed Total Protection installation

I uninstalled everything. Rebooted.  Ran the MCPR tool. Rebooted. Ran the MCPR Tool again, and then tried to reinstall.

McAfeeFail.JPG

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catdaddy
MVP
MVP
Message 5 of 5
‎04-19-2017 02:24 PM

Re: Windows 10, failed Total Protection installation

Please try the Guidelines/Instructions in this (FAQ)  Installation Incomplete

  If you still have issues,contact Technical Support through the link provided in the FAQ.

Cliff
McAfee Volunteer
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