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Gavo1
Contributor
Message 1 of 2
‎01-02-2020 11:12 PM

Windows 10 and Installing

I've been a long time user of McAfee Products, but after today, i wont be! 

My Experience:

 

Have had a Windows 10 laptop for just over 1 year. It has operated solely on windows 'S-Mode'. 

I purchased MTP, disabled S Mode and restarted unit.

During the download and install, encountered Error code:12152, which apparently is a problem on McAfee servers. HA! I then had to download some removal tool, then a pre-install tool, which did sweet FA! I ultimately had to allow remote access for someone from god knows where to access my system. Then it was elevated to tier2 support! So for the next hour, someone i dont know, was cruising around my system, trying to install a basic protection package, NOT VERY SAFE!

McAfee, i wont be back.....................

#McAfee

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muthu_ganesh
McAfee Retired
McAfee Retired
Message 2 of 2
‎01-03-2020 12:18 AM

Re: Windows 10 and Installing

Hi @Gavo1 ,

We apologize for making you to feel the device protection as unsafe. while checking the records I see that we have successfully installed McAfee Total Protection which you have purchased valid till 01/02/2021 that can be verified by following the steps. 

Open McAfee UI> My Info

Please update McAfee by following this steps. Open McAfee UI> PC security> Update this app to get the most recent update of McAfee.

With regard to the 12152 error while installing our product, our Engineering team is aware of this issue and working on it right now. I will update this thread with more information about the progress. Please let me know if you require any other information.

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