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Message 1 of 3

Why doesn't McAfee tell you what threat it detected?

I have McAfee LiveSafe. When it detects a threat, it doesn't tell me what the threat is. Instead it gives what appears to be a McAfee internal reference prefixed with "ti!"

This doesn't tell me anything about what the threat is. I have tried google these "ti!" codes, but there's no matching results for any of them https://mobdro.bio/ .

2 Replies
Message 2 of 3

Re: Why doesn't McAfee tell you what threat it detected?

Hi @trent76 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please let us know the blow details for better understanding to help you further.

McAfee Version?
Screenshot of the issue.


McAfee Employee
McAfee Employee
Message 3 of 3

Re: Why doesn't McAfee tell you what threat it detected?

With well over 500,000 new and unique threats discovered everyday, it became unsustainable to describe every threat some time ago (this challenge is not unique to McAfee). Increased usage of AI/ML delivers on the promise of improved proactive protection, but often at the expense of explain-ability.

That said, we are working to improve this customer experience.

In the meantime, there are a couple ofalbeit cumbersomethings you can do.

1) Open the detection log to see more granular information:
- C:\ProgramData\McAfee\wps\detection.log

2) Check the sensor field. If the detection occurred on download (IOfficeAntivirus), you can rest assured that the threat was blocked pre-execution, before any malicious behavior could have taken place:
- Example: "sensor":"IOfficeAntivirus"

3) Check what the industry has to say about the threat. 
- Copy the target_hash field value and search https://virustotal.com
   - Example: "target_hash":"3395856ce81f2b7382dee72602f798b642f14140"

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