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Contributor III
Message 1 of 2

Why Is Mcafee VPN causing this error?



Can anyone tell me what is causing this error in the Event Viewer log?  It happens each time I start McAfee VPN.   McAfee Tech Support told me to reset my PC and reinstall McAfee Total Protection.  I did that and the problem still happens each time I start their VPN.  Note that the windows 11 re-start completely whips out my C drive before the re-install.  It also flagged a spot on my drive that was corrupt. And it downloads ALL current drivers and updates.  I even selected the option to re-install from Microsoft cloud rather than the local drive.  So, it is a completely clean PC.  Before re-installing Win 11 I did a complete scan using Windowed Defender – no viruses found.  Then I re-installed MacAfee and before starting VPN I checked Event Viewer – no errors.  I then start the VPN and check Event Viewer again and the error is there.  I’ve been working on this issue for over a week now.  Also, what is the device getting the error?  That long MAC address is nothing I can find in Device Manager.  Here is the error; any help in solving this is much appreciated:


Log Name:      System

Source:        NetBT

Date:          2/19/2024 8:36:19 AM

Event ID:      4311

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      RobPC


Initialization failed because the driver device could not be created. Use the string "000000000100320000000000D71000C011010000250200C003000000000000000000000000000000" to identify the interface for which initialization failed. It represents the MAC address of the failed interface or the Globally Unique Interface Identifier (GUID) if NetBT was unable to  map from GUID to MAC address. If neither the MAC address nor the GUID were available, the string represents a cluster device name.




1 Reply
Message 2 of 2

Re: Why Is Mcafee VPN causing this error?

Hello @Mcboy,

Greetings from McAfee.

Please contact our customer service using the link below to resolve the issue.

McAfee Chat Support

Krishnamanikandan KS

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