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We have not able to open excel or ms word

We have not able to open excel or ms word give the error code we have attached.

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Message 2 of 2

Re: We have not able to open excel or ms word

Hi @vinodyadav101 

Greetings from McAfee.

Sorry for the inconvenience caused.

Kindly perform the below steps and check how it goes.

Re-install McAfee to the latest version 16.0.46.

Remove any 3rd party anti-virus on the machine.

Remove temp files from the temp folder.

If issue still exists we kindly request you to access the article below on how to exclude a file from McAfee virus scan to know more about the issue.

How to exclude files from virus scans on Windows

Please follow the instruction from the article and if you continue to face any issues kindly reach our support team to assist you,

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.


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