Showing results for 
Show  only  | Search instead for 
Did you mean: 
Report Inappropriate Content
Message 1 of 3

Virus message

I just ran a virus scan and it says I have no virus but every time I open chrome I get a message as a pop up that says I have a virus and I am not sure how to stop it.



2 Replies

Re: Virus message

Hi @Al1957 

Greetings from McAfee.

We are sorry for the inconvenience caused. McAfee is currently investigating the cause. In the mean time we recommend you to follow the below steps and update us the outcome.

  • Open McAfee
  • Click My protection (4-Sqare box)
  • click on firewall
  • open Traffic controller
  • Select Smart access (Recommended)
  • Click Apply
  • Reboot the PC

If you have any concerns, feel free to reply to the post or contact our support team using the link below.

McAfee Support

Edward Franso 

Report Inappropriate Content
Message 3 of 3

Re: Virus message

Hello I was trying to address this same issue, it has been happening for months. When I got to the select smart access part I clicked on it but the apply button did not highlight. What can I do next?

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community