Chinthanai Selvan P wrote:
Hi Stew Danko
I will be reviewing the SR 1788090466 and post back what exactly happened with the Support Interaction. In the mean time could you please post back the version of McAfee installed.
Open McAfee GUI > About > Version of Security Center
Regards
Version 14.0
Build 14.0.1076
Defect reported by me now with Quickclean team.
But you should still push this as well.
I reviewed the SR 1788090466 and also reviewed the subsequent SRs under your contact. All of them indicated that known troubleshooting steps for fixing this issue have been attempted already. Here's what i suggest,
Your MSC version is 14.0.1076 and the latest one being 14.0.4113 we may wait for this build and see if issue occurs. If it does, then we can replicate this issue and gather logs for analysis preferably from your machine. Try manually updating McAfee and see if you get this build. Once you get it post back in this thread for us to follow up.
Peacekeeper wrote:
Defect reported by me now with Quickclean team.
Hi,
Is this for Beta or the Retail?
Selvan I am on 14.0.4113 issue still shows but not every time I am monitoring. Still worth Stewdanko getting an update and check and provide logs.
NO re retail but I do not usually use it . My retail PCs are win 7 this win 8.1 and beta. I do not know Stewdanko's OS. I will check Retail later on
Markm said
Same team handles both. If the problem exists in Beta, they’ll test for it in Retail as well and implement a fix for both.
Peacekeeper wrote:
NO re retail but I do not usually use it . My retail PCs are win 7 this win 8.1 and beta. I do not know Stewdanko's OS. I will check Retail later on
Markm said
Same team handles both. If the problem exists in Beta, they’ll test for it in Retail as well and implement a fix for both.
My OS is Windows 8.1 Pro.
Ah I am testing my win 7 install later today. Wonder if this a 8.1 issue as I have 8.1 64bit pro
OK Selvan I am uploading logs via mctrace to the Beta team
Stewdanko and Selvan
My results are
Win 8.1 start time varies -5hrs common but tonight I got -1hr 10m and -1hr 5m and -10m and on time really nuts. I got a log on 1st start as well of a -5 start 2 days ago so that could help.
Win 7 1 start on time and 1 start 30 mins late no early starts. Unsure if that means this a win 8.1 issue.
Stewdanko will leave you in selvan's hands
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: