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Former Member
Message 1 of 9

Update to Online Backup - 4.8.735

Hi all,

Has anyone experienced a problem with the new update to Online Backup? (4.8)

I'd just got my backups to a state where I was happy - some 56GB or so backed up.

Installed new update as prompted, and now  when I run it, it looks like it is either trying to backup from scratch all over again - been running 3 days , and still says it's calculating, loading settings, and is 0% complete. Or, is the service hanging, and stuck on a firewall/configuration problem? How can I tell? Am I just being impatient?

Please help!


8 Replies
Reliable Contributor
Reliable Contributor
Message 2 of 9

Re: Update to Online Backup - 4.8.735

Hi Tombevan

I am certanly not an expert here but I know there have been some server issues the last day or so

Maybe one of the mods will chime in with something to add to help you

Former Member
Message 3 of 9

Re: Update to Online Backup - 4.8.735

Hi, thanks for your insight. Fingers crossed they will resolve server issues then...

i'll wait and see. This is what I'm seeing....


Message 4 of 9

Re: Update to Online Backup - 4.8.735

If no solution soon call technical support as we mods do not have online backup expertise.


McAfee Retired
McAfee Retired
Message 5 of 9

Re: Update to Online Backup - 4.8.735

Hi tombevan,

Please check if you have any other Cloud Storage Applications like Google Drive, SkyDrive etc. If so temporarily stop them and start Back up again.

If still no progress Re-start the machine and check if Volume Shadow Copy Service is running ( Open Run by pressing Win+R > type services.msc > OK > Check status of Volume Shadow copy service > Start and set to Automatic )

Retry Backup and see if it succeeds..!

EDIT: I assume this is the latest version of Online Backup (To check Version > Right click tray Icon > Click About > It should say 2.26.xx.xx)

on 27/6/14 5:02:22 AM IST
Former Member
Message 6 of 9

Re: Update to Online Backup - 4.8.735

Thanks for your post, am giving this a try now. Volume Shadow Copy was indeed turned  off....restarted it, as you said, and have kicked off the back up, using a small number of files to start with. Will leave overnight, and see what happens!

Reliable Contributor
Reliable Contributor
Message 7 of 9

Re: Update to Online Backup - 4.8.735

Glad to see Selvan has chimed in to help you....you are in good hands

Message 8 of 9

Re: Update to Online Backup - 4.8.735

I had same problem and with your instructions now all is OK !! Thank you,very much!

The service of mcafee call center from Romania,was not capable to resolve my problem(from about 90 days up till now).They maintain that depend from low speed of my adsl line and was necessary to wait for completing backup.

Message 9 of 9

Re: Update to Online Backup - 4.8.735

Glad to see that (Your) individual issue was resolved   Hopefully the OP issues are also. Selvan is very knowledgeable, and is actually Technical Support as well. Just another reason he is the Forum Tech...Kudo,s.

All the very best,



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