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uninstaller
Contributor
Message 1 of 7

Uninstalling preinstalled McAfee

I'm trying to uninstall preinstalled McAfee.

Bought new Asus Windows 10 Home laptop. There was McAfee preinstalled.

Uninstalled McAfee Windows 10 app. There is no McAfee at Control Panel add/remove programs atleast anymore. There was still some McAfee processes running at background.

Then I used MCPR.exe (McAfee Consumer Product Removal tool)

There is still mcafeeintegrationservice.exe named "McAfee OS Switch Detection Service" process running at the background.

What is it? Can I somehow uninstall it?

6 Replies
Madhan
McAfee Retired
McAfee Retired
Message 2 of 7

Re: Uninstalling preinstalled McAfee

Hello @uninstaller 

Since there are McAfee traces left, we need to remove them manually. I've sent you a private message. Please check and respond.

Regards,
Madhan M

DaveTC
Contributor
Message 3 of 7

Re: Uninstalling preinstalled McAfee

Hi - I have exactly the same problem on my Kids' Lenovo laptops. I uninstalled McAfee from windows, and ran the MCPR.exe  tool twice on each - the tool reported success, but there is still a rogue "Mcafee Integration" service running which appears to be the "OS Switch Detection Service." There are also a number of folders containing McAfee files which I can't delete or even alter the permissions on - despite having adminstrator access.

I can disable the service via Windows Services, but if I try to remove it the service just reappears at the next boot.

It looks like the MCPR tool will not fully remove preinstalled McAfee from Lenovo products either. 

Is there a manual fix for this?

Peacekeeper
Message 4 of 7

Re: Uninstalling preinstalled McAfee

Mod above has the manual removal steps you need to ask him.

@Madhan  can you assist please

Madhan
McAfee Retired
McAfee Retired
Message 5 of 7

Re: Uninstalling preinstalled McAfee

Hello @DaveTC 

There would be some traces[Registries etc.,] left over on the machine. We will help you to sort this out.

Due to nature of this incident, we will contact and help resolve your issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M 

agreenwood
Contributor
Message 6 of 7

Re: Uninstalling preinstalled McAfee

Hello @Madhan

I am experiencing the same issue and would like instructions to resolve it.

Would it be possible to request the implemention of this fix into MCPR?

Thanks,

Andrew

George2022
Contributor
Message 7 of 7

Re: Uninstalling preinstalled McAfee

Hi,

     I just bought a new laptop with windows 11 that has a free trial of McAfee installed.  I'd like to remove it and would prefer to do it right in one shot.  Could I get a copy of the best procedure to accomplish this?

 

George

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