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Message 1 of 3

Unexpected renewal, refund required

Hello, I found out today that my subscription is auto renewed, and I want to request a refund.

the contact-us page doesn't have a valid chat, which I can use.

Also, i tried calling your US number internationally, (I am based in Egypt) and I've been on hold for 11 mins. I can't afford that long!!


Why there is no email I can open a ticket with, and that is all? or even a chat bot who can resolve my problem swiftly?


I need to know now how can I refund this sum of money? I don't want the service.

2 Replies
Message 2 of 3

Re: Unexpected renewal, refund required

Hi @EmanAbdelrahman 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Edward Franso

Message 3 of 3

Re: Unexpected renewal, refund required

To avoid these scenarios, you Wiz cards, which only works if you have money in them. I am using it and that is why I haven't faced any issue like this. However, there service is pretty much nice, why you would like to end this. I am using them from the past whole year and it has saved me from virus a lot of time. You should also won't end their subscription. 

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