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ahstanley
Contributor
Message 1 of 9
‎02-16-2022 07:33 AM

Unexpected Renewal, refund assistance

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Hello, I received an unexpected auto-renewal and am not currently using the service. I would like a refund. Please DM me if you need any additional information.

Thank you! 

2 people had this problem.
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2 Solutions

Accepted Solutions
Edward_Franso
Moderator
Moderator
Message 2 of 9
‎02-16-2022 08:18 AM

Re: Unexpected Renewal, refund assistance

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Hi @ahstanley 

 

Greetings from McAfee.

 

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

 

Regards,

Edward Franso

View solution in original post

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Edward_Franso
Moderator
Moderator
Message 3 of 9
‎02-17-2022 02:26 AM

Re: Unexpected Renewal, refund assistance

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Hi @ahstanley 

 

Greetings from McAfee.

 

As we discussed on Email, we have initiated the refund from our end. 

 

Regards,

Edward Franso

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

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8 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 9
‎02-16-2022 08:18 AM

Re: Unexpected Renewal, refund assistance

Jump to solution

Hi @ahstanley 

 

Greetings from McAfee.

 

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

 

Regards,

Edward Franso

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Edward_Franso
Moderator
Moderator
Message 3 of 9
‎02-17-2022 02:26 AM

Re: Unexpected Renewal, refund assistance

Jump to solution

Hi @ahstanley 

 

Greetings from McAfee.

 

As we discussed on Email, we have initiated the refund from our end. 

 

Regards,

Edward Franso

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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Jordan3
Contributor
Message 4 of 9
‎02-17-2022 07:51 AM

Re: Unexpected Renewal, refund assistance

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i would lime a refund as well. there is no button unders manage subscription like previous solutions stated

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ahstanley
Contributor
Message 5 of 9
‎02-17-2022 08:00 AM

Re: Unexpected Renewal, refund assistance

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Thank you!
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xin8068844519
Contributor III
Message 6 of 9
‎12-08-2022 09:42 AM

Re: Unexpected Renewal, refund assistance

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Yeah they do as they say. Thanks from my end too.

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maulidin
Contributor
Message 7 of 9
‎12-27-2022 07:26 PM

Re: Unexpected Renewal, refund assistance

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Me too. ho can i solve dis problem ? thanks

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maulidin
Contributor
Message 8 of 9
‎12-27-2022 07:34 PM

Re: Unexpected Renewal, refund assistance

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I was debited in the amount of IDR 400K on December 23, 2022, even though I didn't make any purchases. Please help. thank you

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Mikjcl
Contributor
Message 9 of 9
‎11-17-2023 08:06 AM

Re: Unexpected Renewal, refund assistance

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i've the same problem. can you please help me to get a solution?

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