Unable to view any service request

[Potstill]

My subscription did not stack and have ended up with two concurrent subscriptions for the same product. When I contacted support I have had emails back from them saying they are awaiting my response to the service request...but there is no way for me to view any service request. When I go to contact support regarding an existing request the only options are to add a comment but I still cannot see any part of the request, other than the number. Any ideas?

[Rajiv_s1]

Hello @Potstill ,

We kindly apologize for the inconvenience caused, in order to address the issue, we kindly suggest you to contact our support using the below support number. If you have any concerns please feel free to reply to this post. 

McAfee Support: 1-866-622-3911

Regards,
Rajiv S

[Potstill]

I shouldn't need to call and pay for international telephone calls just to view a service request. The emails I have received say the request will be closed if I do not reply, yet I can't see what I am meant to be replying to.

[Rajiv_s1]

Hello @Potstill ,

We kindly request you to share your service request, so that we can have a check and take this further.

Regards,
Rajiv S

[Potstill]

1-84403901 and 1-84126501 (this one has probably been closed due to me not being able to respond to it).

[Rajiv_s1]

Hello @Potstill ,

We have sent you a private message, kindly have a check and respond so that we can take this further.

Regards,
Rajiv S