Tracker remover spinning and hangs on "looking for files in internet explorer". Seems to happen with recent update. Happens in both LiveSafe and Premium. How can we get this feature to work and correctly remove tackers?
Installed McAfee Total Protection 16 Release Name 16.0 R50 on both a new Windows 10 Pro machine (22H2) and uninstalled/re-installed it on a Windows 11 Pro machine (21H2). The new installation of McAfee on both of these machines have the same problem: tracker remover spins forever and hangs trying to find internet explorer files. Other machines that were installed much earlier have working tracker removers, most likely because those machines originally had Internet Explorer and may have an existing residual directory that McAfee is happy to search. Additionally, "Security History" reports "There's no history for this activity and time period" for Show=Everything and For=Last 30 days even after performing quick and full scans on both of these computers. Should I be concerned whether other virus protection features are working properly? Should I uninstall McAfee and use something else until a working download becomes available? Appreciate any recommendations.
@Kay1 I agree that these flaws do raise the question as to whether LiveSafe is actually giving users any protection at all. It's not good enough to take so long to provide a working update.
3 months... and no still fix. McAfee, that's really poor; and it makes it even worse that the company still needs to give its user community an update. It makes a complete mockery of having a community support discussion forum. However, McAfee you'll undoubtedly provide fodder for an academic looking for a case study in really bad corporate communications.
@VeryAntsy Agreed. Extremely poor service. McAfee should be paying a refund for every day that an advertised feature of the LiveSafe package does not function properly.
As well as this one I still don't see a report of the "risky connections" blocked. How do I have confidence that any feature of LiveSafe is working properly?
At the very least a statement should go to all subscribers to the package, whether or not they are members of the "community."
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