Sorry for the delay in getting here. With regards to the Support Experience the concerned agent was coached on this in order to arrest these errors in future.
I would like to Remote in to your PC (if you are OK) and collect a few information so that I can pass it on to the concerned. This will help us identify the root cause and progress.
Since you have Re-installed McAfee there is nothing much I could try. However getting to view the System Specs / Programs Installed / OS health will give an Idea.
With regards to the functionality of this Service - I have few Clarifications post which I will explain here.
Thanks for following up and confirming I can use McAfee Support.
OK, I'm game. How do we schedule the data collection?
From previous pages of posts and some comments that have been removed (I appreciate moderation enforcement), I’m concerned the nature of problem has become confused.
To refocus: the System error messages are not the problem; it was/is only the flag that caused me to look at the state of the service in the first place. The problem is the service never starts at all:
I suspect you’ll see the same thing on other XP test machines, even if running under emulation. If not, maybe emulation is masking it.
Post to Self,
I’ve resisted explaining why I’m concerned about this when McAfee reports “Secured, no action required” since it may spark unnecessary panic and flood the thread. But I do feel the need to explain why it is important to investigate based on previous opinions:
AV protection is not a magic wand, it protects from known infections. There are many threats constantly evolving that take very active measures to hide from the AV. A service hanging that seems to be associated with initial boot scanning could be the only indication of an unidentified infection. There is only one thing worse than having an infection: having one and never knowing it.
If I can’t get confirmation from McAfee Tech support they see it too and are working on it, the distinct possibility of an unidentified infection remains open to me.
Ultimately, my protection is purely my responsibility.
Since I have not heard anything from McAfee Support regarding my SR and Selvan did not respond to my acceptance of his data collection offer (he’s been very active posting to others), I spent Easter weekend installing XP on another blank HD from trusted media (original XP install CD).
I installed no additional Windows components, only IE and applied all final updates. Then I installed only McAfee, the results: there is no McAfee Boot Delay service. I also noted the mfeapfk.sys Start registry value is automatically installed as 3 (not 2 as from previous reinstalls). I must conclude changes were made to the install package very recently. Today, I switched back to my original HD and applied McAfee updates then rebooted: The Boot Delay service is still present and hangs.
I plan to use my clean trusted HD as the new system and migrate to it, scanning this HD as a pure data disk and pick only needed data from it. But if I can’t get confirmation from McAfee that the Boot Delay service truly exists and is not an unidentified infection hiding itself, very soon I must begin the painful mitigation process of changing all passwords, financial information and etc.
Please send me a Private message with your Convenient time and the Time Zone you belong to so that I can collect the logs. I presume that you have the same Contact number as in our Records.
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