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Message 1 of 2

Support not available

I have been trying for days to contact customer support via the website. All links to custome support lead to blank pages. From looking at this forum, this problem is widespread and has been going on for a long time. Some of the 'solutions' offered -- uninstalling and reinstalling, etc. -- are just time-wasting. The alternative links offered lead to equally blank pages. Surely someone in McAfee has sufficient technical ability to fix this simple problem, which is not shared by any other tech company. Confidence in McAfee is dwindling. Please fix this problem or offer a working alternative.

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Message 2 of 2

Re: Support not available

Hi @PaulH2 

Greetings from McAfee!!

Sorry for the inconvenience caused. This seems to possible certificate issue. Please try with below steps and check for the same.

  • Open McAfee support website
  • Export certificate and import the same from advanced settings in default browser.
  • Add certificate under trusted publishers.
  • Restart browser and check for the same.

Under Internet explorer follow this steps

  • Add McAfee.com under compatibility view settings.
  • goto internet options>advanced>security settings.
  • Uncheck publisher and server certificate revocation.
  • Uncheck SSL and TLS values.

Now restart the browser and try accessing McAfee website. If this steps worked, then you should be able to access McAfee support page.


Ganesh Raju R

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