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Message 1 of 2

Subscription management - non efficient process

Today I tried to expand my subscription, that is from 5 devices to 10 devices.  I could not do that via the website.  So, I call Customer Support and provided information (name, email, phone number, address) - I was given a case number and transferred to another Customer Support which I assume is Sales.  I was asked for the case number .. and then, I was asked again for all the information shared before.  This is NOT an efficient way to operate.  This is redundant.  End of the story - I did not expanded my subscription.   Sad story - a suggestion to McAfee (from a long time user) - please, update your website and your service protocols.   Thank you

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Re: Subscription management - non efficient process

Hi @Judokadom,

Greetings from McAfee.

We apologize for the inconvenience caused to you. We will assist you better in the next oppurtunity we get.


Krishnamanikandan KS

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