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HilaryWeston
Contributor
Message 1 of 5
‎05-14-2020 02:45 AM

Still waiting for refund!

Hi

I have been trying to get my refund for the £89.99 you took out of my account without my permission or with no warning.  I have posted several times and not received a response.  The number you are asked to call is not recognised.  I do not have any McAfee softoware on my laptop and you have illegally taken my money from my bank account.

I am appalled that you have not responded (hilaryrajones@gmail.com).  Please can you refund this money within the next 7 days or I will be forced to take legal action.

Hilary

2 people had this problem.
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4 Replies
karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 5
‎05-14-2020 05:13 AM

Re: Still waiting for refund!

Hi @HilaryWeston,

We truly apologize for the inconvenience.

We are unable to locate any information with the email address provided. You should have received an order confirmation via email, if you were charged for our subscription. Please get back to us with the order confirmation number to process a refund immediately. If you are unable to find it, please let us know and we will take it further.

 

Thanks,

Karthikeyan J

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HilaryWeston
Contributor
Message 3 of 5
‎05-15-2020 02:07 AM

Re: Still waiting for refund!

Hi

This is the reason for my complaint.  I received no email about this charge and therefore have no order number.  The money was just taken from my account.  You must have me on record as you took the money!  I really just want my money back - this is ridiculous!

Hilary

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HilaryWeston
Contributor
Message 4 of 5
‎05-17-2020 05:42 AM

Re: Still waiting for refund!

And still no response!  I do not have an order number with you, I do not have your products on my laptop, my email address is hilaryrajones@gmail.com.

You took £89.99 out of my account on 31st March.

Please, just give me money back!  This is outrageous!

Hilary Jones

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cyberdude
Reliable Contributor
Reliable Contributor
Message 5 of 5
‎05-17-2020 06:38 AM

Re: Still waiting for refund!

Hi,

there is the option to contact live support........

available at ; https://service.mcafee.com

on this page in the middle on right side you can click ; contact support

a new page will appear and you can make several choices, in this case; request a refund.

on the next page you will see contact details for phone and chat.( chat appears when it is open)

best is at office hours on workingdays to get in contact.

greetings

 

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