ok, If I do the reinstall of the OS from the disks when we bought it, do I need to do anything prior to that? I'm assuming I can google how to 'back up' everything on the computer that I want to keep, but is there some sort of way I need to 'restore to factory settings' or something of that sort before putting the disk in or is that essentially what the back up part is?
I'll try the unistall first and see how it goes after that honestly though.
Thank you so much for explaining and being patient, your help has been great.
That would be a last resort, As Safeboot has said often they only install some remote access software.
This forum may be of assistance with Windows 8.... they have some great Tutorials.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: