Someone Please Help

[Crowths]

I am trying to install Mcafee Total Potection on my laptop and I get to the part where it says Download-Run-Run again and then it says no internet connection avaliable but I am connected to the internet. I have tried to do it again but the same message appears. What do I do now?

Crowths

[Dinz]

Hi ,

What is the operating system of the computer ?

May I know what is the type of internet connection ?

Do you have any other security software in the computer?

Regards,

Dinesh K

[Crowths]

The operating system is Microsoft Windows

The usual internet connection that the laptop will currently use is BT wireless, however I am currently not at that location so I am using Sky wireless connection. I have tried to install using both connections but the same message came up.

I dont think the laptop has any other security software. It had Norton, but I deleted that before I tried to install Mcafee but I will check again now.

Crowths

[Dinz]

Thanks for the information, In your case , the downloadmanager could be interrupted from accessing the internet .

Check and delete if you find any other security software files and folders in C:/program files or common files.

Run the preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe  and start installing again

Do report back if you still come across any errors.

Regards,

Dinesh K

[Crowths]

Hi again, yeh i tried to do what you said but i got this message "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\378Y6MQQ\McPreInstall[1].exe

The directory name is invalid

???

[Dinz]

Hi,

Connect the computer to a wired connection and restart the computer and tap F8 while it restarts.

From the advanced boot options menu select safe mode with networking

Open IE, click tools - click internet options - from advanced menu uncheck the options:

     *check for publisher certificate revovation

     *check for server certificate revocation*.

And then try installing ,

Regards,

Dinesh K

[Bravo]

Hi,

      You can also try this if it  still gives the same message(no internet connection),

     run the norton removal tool { attached the file)

      restart the computer

      Try downloading mcafee, Revert back if any issues

All the Best