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krishna55
Moderator
Moderator
Message 11 of 14

Re: Secure Home internet Router not detecting Arris Surfboard device

Hi @rakesh2,

Greetings from McAfee.

Kindly check with your ISP and request them to enable the 3 year McAfee.

Regards,

Krishamanikandan KS

rakesh2
Contributor
Message 12 of 14

Re: Secure Home internet Router not detecting Arris Surfboard device

Hi @krishna55 

I talked to ISP and they say that they don't know how to enable this and asked me to check with Arris or McAfee. I don't understand why ISP is responsible for this process. can you please explain ? 

rakesh2
Contributor
Message 13 of 14

Re: Secure Home internet Router not detecting Arris Surfboard device

@krishna55 

Do you have any feedback 

krishna55
Moderator
Moderator
Message 14 of 14

Re: Secure Home internet Router not detecting Arris Surfboard device

Hi @rakesh2,

Greetings from McAfee.

Sorry for the inconvenience. You have to get in touch with Arris to enable the 3 year McAfee subscription.

Regards,

Krishnamanikandan KS

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