Hi
I just installed arris surfboard Wifi Modem/Router AC2350. It came with 3 years of McAfee secure home internet plan. When I try to enable this, it always gives me 'We can't find your secure home internet Router'. can you please help with this ?
Hi @rakesh2,
Greetings from McAfee.
We request you to get in touch from where you purchased the router so that they will configure it for you and after that activate the McAfee subsription.
Regards,
Krishnamanikandan KS
Hi @krishna55
I bought this on amazon. I am not sure whom I should ask to configure. Can you elaborate what is the configuration that must be done ?
Hi @rakesh2,
Greetings from McAfee.
You need to get in touch with your ISP and have the router configured. You can also read the knowledge article by clicking on the link below.
How to install Secure Home Platform
Regards,
Krishnamanikandan KS
Hi @krishna55
I have modem/router already configured. I am already using Wifi. But still mcafee app still says it can't find the secure home internet router.
Hi @rakesh2,
Greetings from McAfee.
Kindly provide the router serial number and model number number so that we will check and let you know of the status.
Regards,
Krishnamanikandan KS
Any update on checking status of modem/router ?
Hi @rakesh2,
Greetings from McAfee.
Could you kindly check with your ISP and confirm whether the 3 year McAfee is enabled ?
Regards,
Krishnamanikandan KS
Hi @krishna55
Attached picture of modem/router specs. And ISP is Xfinity ( Comcast) . Let me know if you need more details.
So should ISP enable McAfee home internet security ?
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