Scrollbars in IE11 and other programs

[kkenno]

@Hi guys

The last two days I cannot stop my vertical scroll bar from returning to the top. I go to click on a favourite folder and it just zooms up.  I think it is a virus - gut feeling. Otherwise I am not sure what it could be.  It does not happen in other applications, only sometimes when I am trying to save a file. I have checked my mouse settings and they seem fine.  Another reason why I think it is a virus is my McAfee was off when I just turned on the computer.

Has anyone dealt with this. Not sure where this thread will go.

Thanks

Karen

[exbrit]

Moved to Consumer > General as a better spot.

Can you please advise all browsers and versions also details of your operating system, service packs, if any.

Also open you McAfee interface and click About and post the versions of the components involved.

What makes you think McAfee is involved here?

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[exbrit]

I amended the above post somewhat - it would still be useful to know all the details asked for.

I did some Googling on this and I think maybe you have inadvertently clicked a combo of keys that started up caret browsing.

I gleaned this from Microsoft forums:

Disabling caret browsing option might fix the issue. Caret browsing is a feature in Internet Explorer also called keyboard navigation, that puts movable cursor on the screen and you can navigate using the keyboard buttons. This feature sometimes reduces the mouse sensitivity.

To disable caret browsing.

Press Windows key + letter ‘R.’
Type the command inetcpl.cpl
Go to the Advanced tab.
Under Accessibility, uncheck the option “Enable caret browsing for new windows and tabs.”
Click Apply and OK.


Check if it helps. If the issue still persists, use an alternate mouse and check if the problem persists.

[kkenno]

Sorry if I posted in wrong area.  I thought I might  have had some sort of virus. I have run virus checks etc and all comes up fine. I will go and buy a new mouse as suggested.  I do appreciate the time you take in answering my questions.  You have always helped me in the past.

I will let you know how I go.

Thanks heaps again.

[exbrit]

I wouldn't be thjat drastic - was it Caret Browsing?

If you are afraid it's malware, read the last link I posted above and try MalwareBytes Free